Dear Blogger,
Message from Jackie Jones, Prescott Surgery Patient Group - see attached newsletter for full details.
The PPG or Patient Group held their first formal meeting in April. The group now consists of 20 members, some from the existing group and many new members. There is a good representation from different villages, members with various experiences and from different backgrounds. The officers of the PPG will be elected in June/July.
The group discussed a number of matters with the Practice Manager including the surgery premises and space, the dispensary, staff recruitment and training, technology for patients and access to appointments, extended access appointments and online appointments.
The Practice Manager has a number of plans in place to bring about change in the practice to serve patients efficiently and effectively. The PPG welcomed her proposals and acknowledged that operational change takes time. The Patient Group will work with the practice to inform patients of the progress of the plans, especially regarding access to appointments and the dispensary.
The Patient Group would like to thank the surgery, the doctors, nurses and staff for all the hard work and efforts taking place.
