Friday 14 August 2020

Good news from Oswestry Library

Dear Blogger

Message from Oswestry Library.

Oswestry Library is currently operating on a reduced service, with a view to building back up to our full offer in the coming weeks if it remains safe to do so. Here is what we've put in place to make sure customers can use our services safely:

Reduced Headcount: We're limiting the number of people who can enter the building at one time.

  • 15 minute browsing sessions: We're asking people to keep their visits to under 15 minutes to keep the flow going, and reduce the need to queue.
  • Computer sessions pre-booked only: We only have half of our PCs in operation, to ensure that the live ones are sufficiently spaced apart. Pre-booking for a computer session is compulsory, we are not able to accommodate walk-ins as computers need to be cleaned and prepped for use. Computer sessions are limited to 45 minutes.
  • Loan Periods Increased: We've increased our 3 week loan period to 6 weeks.
  • Public toilets are closed.
  • Newspapers/magazines/Which magazines are not available (Which magazine can be accessed online on our PCs)
  • Our events programme is on pause for now, including local history and hearing aid drop-ins.
  • Local history resources (Microfiche etc) are not currently available.
  • All returned books are being quarantined for 3 days before being placed back out on the shelves.

To visit the library and browse, you don't need to book. We simply ask that you bring your face covering and hand sanitise at the door, after which we will collect your name and telephone number for Track and Trace, and then you can head upstairs and browse for 15 minutes.

Please note that the Shropshire Council Customer Service Hub is not staffed at the time of writing this, and library staff are not able to support with queries regarding bus passes, blue badges and other Council-related queries. Queries of this nature need to be directed through the Council call centre, which is 0345 6789000.

We thank you for your patience at this time as we work to expand our offer in the safest way possible, and look forward to seeing you at the library.

Best regards,

Siobhan Shaw, Branch Manager, Libraries Team
Oswestry Library

9 Arthur Street, Oswestry SY11 1JN

01743 250351 (branch number)

01743 255394 (direct line)

siobhan.shaw@shropshire.gov.uk

www.shropshire.gov.uk